Return & Refund Policy

We offer free returns for any reason customers decide to return a product.

Common reasons for returns are :
Product arrived damaged or not as described, customer purchased the wrong product, it doesn’t fit or customer no longer wants the product.

Eligibility for refund or return period is only for 14 days after delivery. No refund or return will be allowed after this period.

Return request can be made either via email ( ) Or Phone +44 7308 24 4498
Or from order details under “My Order” section in our website ( requires a login ) .

Please Note : As we ship from different warehouses the return warehouse will be provided during the return process .
Once a return request is made a return label will be emailed to the same email address used to place the order.
Return labels can also be downloaded from the “My Order” page in our website ( requires a login ) .

There is no restocking fee and full refund will be provided for all return orders with the following exception :
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use are not refunded or depending on item condition may only be partially refunded .

Refund due to an error in stock or price information
Fitness Europe LTD reserves the right to cancel any order if there was a mistake in quantity OR price information on the product page. In this case customers will be fully refunded the payment they have made and no item will be shipped.

Order Not Received

If your item has not arrived within 20 days business days after you placed your order, please contact and we will promptly take care of you.

Refund Policy

Refund Process: If the returned product is eligible for a refund, we will process the refund to the original payment method within 3-5 business days.

Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at:

Phone No.: +44 7308 24 4498
Address: 1B Ivywell Road, Bristol BS9 1NX, United Kingdom

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