Shipping Methods

Standard Shipping: Our standard shipping option is applied to all orders within the United Kingdom.

Shipping Destinations

1. UK Customers: We provide free standard shipping to all order within the United Kingdom.

2. Shipping Location: Shipping occurs directly to the customer’s address.

Processing, Transit Time (Monday to Friday)

3. Processing Time: We are committed to expediting order processing and fulfillment. The typical processing time for orders is 1-2 business days from the date of purchase.

4. Transit Time: Upon successful order processing, the estimated transit time for delivery within the United Kingdom is 3-5 business days. Please bear in mind that transit times may fluctuate based on the destination and unforeseen circumstances or delays attributed to third-party shipping carriers.

Changing Shipping Address: Once the order is in transit, alterations to the delivery address cannot be done. Should a change be required, kindly contact us within 12 hours of order placed.

Order Tracking

Tracking Information: Upon dispatch, we will send you with a tracking number or link to facilitate the tracking of your package. This information empowers you to monitor the progression of your shipment.

Address Accuracy

Shipping Address: The responsibility lies with you to provide a precise and complete shipping address during the purchase process. We cannot assume responsibility for delays or delivery-related issues arising from inaccuracies or incompleteness in the address provided by the customer.

Order Cancellation or Returns: Cancellations are permissible up until the point of dispatch. If the order has already been dispatched, please refer to the guidelines on our Return page: https://fitnesseurope.co.uk/return-refund-policy/

Product Damaged in Transit: If you ascertain that a package has sustained damage during transit, we urge you to decline acceptance of the parcel from the courier and promptly contact our customer support team.

Contact Us

 We encourage you to reach out to us via the following means:

Email: support@fitnesseurope.co.uk
Phone No.: +44 7308 24 4498
Address: 1B Ivywell Road, Bristol BS9 1NX, United Kingdom